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Enter your tracking number here to see your order status.
Why Contact Lumi Secret?
Why should I contact Lumi Secret?
You can contact us for any questions about our products, orders, or payments. We are here to make your experience easy, safe, and confident.
What if I face any issue with my order or product?
No worries! If your order is delayed, damaged, or you have any concerns about the product, just reach out. We will help you quickly and make sure everything is sorted.
How fast will you respond to my questions?
We aim to reply as fast as possible, usually within 24–48 hours during working days (Monday to Friday, 9 AM – 5 PM). Your questions are important to us!
Can I ask for advice before buying a product?
Yes! You can contact us for guidance about which product is best for your skin type or how to use it safely. We’re happy to help you make the right choice.