lumisecret.store Shipping Policy

At lumisecret.store, our goal is to ensure a smooth, reliable, and transparent shipping experience for every customer. Please review the details of our shipping process below.

SHIPPING RANGE

• Selling Country: We currently ship within Pakistan only.

• Future Expansion: Expansion to additional shipping locations may be considered in the future.

SHIPPING COSTS

• Within Pakistan: Free shipping on all orders.

• No Hidden Charges: All applicable costs are clearly displayed at checkout.

ORDER PROCESSING TIME

• Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

• Order Cut-Off Time: 10:00 PM (Pakistan Standard Time).

• Weekend Orders: Orders placed on weekends or public holidays will be processed on the next business day.

TRANSIT TIME

• Estimated Delivery Time: 3–5 business days after dispatch.

• Shipping Days: Monday to Friday.

• Delivery Notes: Delivery timelines are estimates and may vary due to factors such as weather conditions, courier delays, or unforeseen circumstances.

• Total Delivery Time: Approximately 4–7 business days from order placement.

SHIPPING PROCESS

• Courier Services: Orders are shipped using reliable local courier partners.

• Insured Shipments: All shipments are insured. In case of loss or damage during transit, please contact our customer support team.

• Eco-Friendly Packaging: We aim to use sustainable and minimal packaging wherever possible.

TRACKING INFORMATION

• Tracking Details: Once your order is shipped, you will receive an email with your tracking number and courier details.

• Track Your Order: You can track your order by visiting our tracking page and entering your tracking number.
  👉 https://lumisecret.store

• Need Help?: If you have any questions regarding tracking, feel free to contact us at hellolumisecret@gmail.com.

MISSING ITEMS PROCEDURE

• Reporting Missing Items: Please report missing items within 7 days of delivery by emailing hellolumisecret@gmail.com.

• Resolution: After verification, we will arrange a replacement or issue a refund as appropriate.

RETURN POLICY

• Return Window: Returns are accepted within 30 days of the delivery date.

• Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized or hygiene-sensitive products are non-returnable.

• Return Shipping Costs:

  • If the product is defective or incorrect, lumisecret.store will cover the return shipping cost.

  • If the return is due to customer preference, the return shipping cost will be the customer’s responsibility.

• Refund Processing: Refunds are processed within 14 days after we receive and inspect the returned item and will be issued to the original payment method.

RESTOCKING FEE

• No Restocking Fee: lumisecret.store does not charge any restocking fees.

RETURN DELIVERY COSTS

• Defective or Incorrect Products: No cost to the customer.

• Customer Remorse Returns: The actual return delivery cost will be charged to the customer.

COMPANY INFORMATION

• Website Name: lumisecret.store

• Company Name: lumisecret.store

• Address: 27-B, Commercial Sector C, Bahria Town, Lahore, Pakistan

• Email: hellolumisecret@gmail.com

• Contact Form: https://lumisecret.store/contactus

• Phone / Company Number: +92 328 1106889

• Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM